Refund policy

Help with your order

If your coffee arrives damaged, defective or incorrect, contact ASTRYN BEAN support with your order number and a description of the problem. Photos of the coffee, packaging and shipping label help us investigate.

When to contact us

Report product issues within 30 days of delivery. For a parcel lost in transit, contact us within 30 days after its estimated delivery date. We will review the issue and arrange an appropriate replacement or refund for confirmed order problems.

Coffee returns

Because coffee is a consumable product, we do not accept change-of-mind returns or exchanges, whether opened or unopened. Please do not send products back without contacting us first. This does not limit rights you have under applicable law.

Changes and refunds

Contact us promptly if you need to change or cancel an order. Once preparation has started, a change or cancellation may not be possible. Approved refunds are returned to the original payment method; processing time depends on your payment provider.